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Frequently
asked questions.
Here
are answers to the most frequently asked questions should you have any
other queries or concerns that have not been covered, then please do
not hesitate to contact us.
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How
can CarSuppliers source cars cheaper than most other dealers and at
less than retail prices?
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It may seem 'too good to be true,' however,
we
are
able to achieve competitive pricing because our business is
much
more efficient than a typical car sales operation. We have
proven over time that by providing high quality vehicles
'sourced to order' including a personable service but
without
the expensive overheads of showrooms / commissioned sales people etc -
our prices are much lower.
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Why is it necessary to pay a deposit and how do we know we can trust
you with our money?
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Our business terms are designed to be risk free and we only request a small deposit as part of
the commitment that we
require to determine whether our customers are both ready and in a
position to
purchase their car.
The balance is due only upon satisfactory receipt
of the car and deposits are fully refundable if we are not able to
locate a suitable vehicle within 21 days.
In direct response to trusting us, we have an
enviable long established track record within the motor industry and
keeping our good name is of paramount importance to us.
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How do you make your money and are there any catches, like hidden fees?
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Our philosophy is 'yes, we make a bit, but
you save a lot.' We
cover our costs and contribute to the ongoing success of the business
from the margin that we apply to the end price of the
vehicle. It
is always our endeavour to save our customers money by applying the
lowest of margins to our prices.
There are definitely no catches or hidden
fees. We
take pride in the fact that most of our business is as a result of
'word of mouth' recommendations. We have achieved a great deal
of
repeat business on the basis of good honest business ethics.
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What happens if
you deliver a vehicle to us and we are just not satisfied with the
condition – will there be a full refund?
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We strive to ensure this will never happen,
all cars that we purchase
on behalf of customers are
thoroughly checked and prepared prior to delivery, we send a detailed
inspection report to customers before despatching the car for delivery.
However, if in the unlikely event there was
a
problem, we would firstly seek to rectify it at our own expense,
otherwise, we would provide a full refund, (as stated clearly in our
Terms of
Business).
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How could we possibly buy a car without seeing it first?
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Provided you have a good idea about the type
of
car you desire then, saving 'time and money' is a very good reason for
ordering a vehicle without seeing it first. We have found customers
appreciate our
advice and support through what can sometimes be a daunting process of
buying a used car.
Many have had unhappy experiences of private sales or have paid
far too much through a dealer.
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